A guarantee is only as good as the page explaining it. This is that page: the complete mechanics of our 60-day promise.
Opened jars are covered — the clause that matters most.
- 60 days from purchase, every tier
- Opened, in-use jars covered
- Two emails and a parcel — no phone maze
- Customer pays return postage; no restocking fee
What the guarantee covers
Sixty days from purchase, every tier, including jars you have been using daily. A skin supplement needs 6–8 weeks for a fair verdict, and a sealed-only policy would be a guarantee designed never to be claimed.
The four steps
- 1. Email within 60 days — order number and a one-line request, no reason required
- 2. Reply within 2 working days with the return address
- 3. Post the jars back, opened and unopened, and keep proof of postage
- 4. Product price refunded to original payment, typically 5–10 working days
One payment, nothing recurring, sixty days to change your mind.
Order Risk-FreeThe two exclusions
Return postage is the customer’s side. The 2-jar original shipping is not part of the product-price refund. No restocking fee.
Timing your decision
Keep a weekly note from week one — skin texture and nail strength, scored out of ten. Run the decision around day 55 with data in front of you. Two upward lines: reorder. Two flat lines: claim without guilt.
The bottom line
Sixty days, opened jars included, four steps, two exclusions stated up front.
This guide is published on the Gelagen official website — the only place our formula, our pricing and our 60-day guarantee all stand behind the same order.
Order Gelagen NowGelagen is a dietary supplement supporting everyday skin health in healthy adults. It treats no skin condition and never replaces professional dermatological care. Statements on this page have not been evaluated by the FDA.